Law school drop-out, ex-digital agency owner, mom of two.
Some of you may know me from my past life in Hong Kong as owner of digital agency BeansBox, organizer of tech conference BarCamp, or the cat lady who had an Instagram full of street cat pics.
After a 7-year hiatus, I have started blogging again because I miss writing, sharing and connecting with people outside of algorithmic social media feeds. I hope you enjoy your time here.
Topics I am enthusiastic about:
- Creative service business
- B2B sales & marketing
- Customer success
- Fitness & wellness
- Architecture & home design
“If you had to pick two, which are most important for this engagement?” Quality Scope Time Price I used to ask every early-stage prospectContinue reading “Ask this one question to prioritize sales effort”
50/50 payment schedules used to stress me out so I stopped doing them. In the creative field, “complete” is always subjective because there areContinue reading “Stop doing 50/50 payment schedule”
I don’t believe that the “customer is always right”. In my previous life as an agency owner, I did something unconventional. I gave eachContinue reading “The best perk you could give to your employees”
Ask yourself – what are you getting paid for? We usually focus on describing what we do vs. the value our customers receive. ExampleContinue reading “How do you talk about what you do?”
How I got rid of 6 apps and 20+ spreadsheets in my productivity toolbox In the book Atomic Habits, James Clear writes about the British cyclingContinue reading “1% Better Makes a Big Difference”
According to relationship expert John Gottman, it takes five positive interactions (aka “deposits”) to make up for one negative interaction. Gottman was referring to romanticContinue reading “Building Trust is More Important Than Building Your Portfolio”
I was reading “12 Timeless Principles of Selling” by Josh Braun and “Principle 5: Don’t Chase Cats” reminded me of a prospect meeting I had whileContinue reading “Selling works best when you are not selling”
Who do you say YES to when you are hiring? I say yes to people who: lift others up are resilient show passion andContinue reading “Who Do You Say Yes To When Hiring?”
Sometimes I wonder: does becoming a parent make you a better manager? I am quite late to this parenting thing, and seriously, this isContinue reading “Does becoming parent make you a better manager?”
These past few days I can’t stop thinking about Tony Hsieh. I got his book “Delivering Happiness” as a birthday present from my fellowContinue reading “Delivering Happiness – RIP Tony Hsieh”
I started my career in the creative service industry 20+ years ago, and I’ve heard everyone from freelancers to agency owners sigh about theContinue reading “Your Clients Will Thank You for Charging More”
There’s something awkward about incentivizing referrals with money. I can’t help but cringe every time I see someone offering or asking for a referralContinue reading “Incentivizing referrals with money is awkward”
What would YOU change if you owned the company? It’s a question I asked MailChimp employees sitting on stage in front of a largeContinue reading “What would you change if you owned the company?”
What makes a great job interview? For me, a good marker is that both the candidate and interviewer feel energized, not drained, when it’sContinue reading “What makes a great job interview?”
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