I don’t believe that the “customer is always right”. In my previous life as an agency owner, I did something unconventional. I gave each team member a “vote” to decide if a client should be fired.
If everyone voted unanimously, that client would be let go. No ifs or buts.
Bob Sutton, author of “Good Boss, Bad Boss”, shares that good bosses realize, “My job is to serve as a human shield, to protect my people from external intrusions, distractions, and idiocy of every stripe.”
No amount of profit could ever justify or recover the loss of dignity and respect people have to suffer.
Allowing employees a say in who they work for is the best perk you could possibly give to them.