“Sorry, this promo is only for new customers.” I’ve been told that more than a few times by big service providers.
Guess what? I’m just going to switch to your competitor and come back later. Or maybe I won’t come back.
I do try to bargain, but if I’m not talking to the right person, they don’t care. They tell me there is nothing they can do.
I just don’t understand why this happens when empirical data shows that customer retention is way more profitable than acquisition.
Am I missing something?
belleliu.com 